FAQS

Got some burning questions that require answering? Scroll down to view our frequently asked questions.

KEEPING YOU (AND US) SAFE

We are committed to providing a safe and hygienic environment for our guests and staff to enjoy.  Our team are going above and beyond to adhere to government restrictions whilst offering the same epic service and products you know and love.

With additional cleaning, health checks and safe socialising practices in place, you can sit back and relax knowing we’ve got you covered.

The following measures are in place to ensure your safety:

  • Capacities are limited to 20 people in an enclosed area, laid out on a map at the entry to our venue
  • Each room has been measured and a poster displaying the capacity is displayed in each space
  • Tables are separated by a minimum of 1.5 metres
  • You will have the ability to view menus online via a QR code situated in venue. Scan the code and the latest menu will be displayed for use on your own device (paper disposable menus will also be available)
  • Our team members will conduct a thorough cleaning schedule throughout our spaces (paying special attention to high risk areas such as door handles and bathrooms)
  • Hand Sanitiser will be available throughout our venue
  • All communal cutlery and water stations have been removed, we will bring cutlery and drinks to your table
  • All staff will be temperature checked prior to shift
  • We will update our procedures daily in line with government recommendations

What we ask of you:

  • If you feel unwell, please stay at home.  We will be serving up epic food and bev for a long time so would love to see you when you feel better!
  • Please respect other customers’ space by distancing yourself when using the bar or toilets in venue
  • Go cashless at the bar and where possible “Tap the card”
  • Arrive a little earlier to sign up and register for entry (this is a legislation condition)
  • Please respect our team’s direction, they are there to keep you (and us) safe!

Welcome back!  We can’t wait to see you.

WHAT ARE YOUR OPENING HOURS?

We are temporarily closed. Check back soon!

WHAT CAN I DO ABOUT MY LOST PROPERTY?

Send us an email at [email protected] or call us on 03 9427 0615 and we will check the venue for your missing item.

CAN I BOOK A TABLE?

You sure can! Click here to reserve a table.

WHERE IS THE NEAREST CAR PARKING?

There is limited street parking in the surrounding streets. Parking is available in the Care Car Park underneath the First Choice Liquor on the corner of Victoria St and Flockheart St until 9pm. There is another Care Car park further down Flockheart St on the right which is available all night.

I'VE BOOKED A TABLE - WHERE DO I GO?

Simply approach any of our friendly staff members who will be able to direct you to your table.

CAN I BOOK A FUNCTION?

We would love to host your next function! Just click here to browse our spaces, and fill out the enquiry form to contact our functions team.

CAN I BRING KIDS AND IS THERE A KIDS MENU?

You sure can! We have a kids menu and highchairs available on request – just let us know if you require a high chair for your booking. As we are a licensed venue, kids are required to depart by 9pm.

ARE YOU ACCESSIBLE?

We are wheel chair accessible and have a lift – most areas are accessible by wheelchair, give us a call if you have any questions.

DO YOU ALLOW DOGS IN YOUR VENUE?

Yes – the Terminus Hotel is dog friendly! Dogs are permitted in the outdoor areas of the venue, beer garden and the terrace balcony.